Thank you for reaching out and sharing your concerns about the upcoming price change for the LIT SUITE. Just like anything we rely on, we understand that a change in pricing can feel unexpected and uncomfortable, and we genuinely appreciate the loyalty our customers have shown us over the years.
When we introduced the LIT SUITE in 2021 the price was going to be $600 per year. However, we realized that we had many customers who had been with us from the early days (2010) who had gotten great value from their investment, and others who may have only purchased the apps in 2020, who would feel that they deserved some special pricing to upgrade. Our solution was to offer a 50% Existing User Loyalty Discount to all our legacy users so that the discounted amount would be commensurate to what they would have paid if they bought all three of our legacy apps. The discounts were not meant to be forever, and maybe that could have been communicated better, so we apologize for any misunderstanding.
These introductory discounts, originally planned for less that a year, remained in place much longer than we initially planned, and in January 2024 the decision was made to expire the discounts so that everyone would pay the same $600 price (equivalent to $50 month, paid annually). To alleviate the impact, we continued the discounts for our legacy users for 2024 and to only have their discounts expire on their renewal date in 2025. Because Apple gives our subscribers 60 days notice for a price change, our legacy customers with expiring discounts get notified well in advance. Additionally, Apple requires that each customer has to agree to the price change before they are charged in order to continue their subcription. We believe this is a good business practice and ensures that there are no surprise charges.
Since its launch, the LIT SUITE has grown significantly. What began as three core apps (TrialPad, TranscriptPad, and DocReviewPad) has expanded to include ExhibitsPad, created as a digital exhibit binder, and our newest app, TimelinePad (join the beta here: https://www.litsoftware.com/timelinepad), designed for creating beautiful detailed case timelines. We also added Mac versions of our apps so you can manage your cases across platforms, and you can install the apps on up to three of your devices (e.g. iPad, backup iPad, and Mac).
We’d like to highlight that even at $600 per year, the LIT SUITE remains an exceptional value in the legal tech market:
* Your LIT SUITE subscription includes five powerful litigation apps with countless features and capabilities designed to save you time and money every day.
* Complicated Windows desktop competitors charge over $900 per year for just one app that’s comparable to TrialPad alone (with fewer features and capabilities).
* Enlarging documents to make exhibit boards for one trial could easily cost more than $600.
* In addition to the ability to summarize transcripts, create impeachment slides, and many other capabilities, TranscriptPad now allows you to sync the video and transcript of a video deposition, then edit the video and create clips for presentation. This feature alone saves hundreds of dollars in third-party fees per deposition.
* Using DocReviewPad for bates stamping alone offers an easier and better user experience than Adobe Acrobat, or costs less than sending documents out to a service provider. And you can use it to send your relevant documents straight to TrialPad organized by issue code.
* TimelinePad is already the best app available to create timelines on any platform, saving hundreds of dollars compared to hiring a graphic designer to create a timeline, and you can edit yourself on the fly.
* ExhibitsPad saves hundreds of dollars in printing costs when you have to provide mediators, arbitrators, or jurors with an exhibits binder. Just use a USB drive to load evidence onto each iPad in seconds to create an electronic exhibits binder.
We’ve also doubled our engineering team to ensure we’re creating the new features and capabilities our customers are asking for, with updates and fixes appearing almost monthly. Our customer support team has been busy creating the LIT SUITE Academy (available soon), which will be an amazing online training platform, for you or your staff, offering in-depth interactive tutorials at your convenience.
While costs across legal tech have risen, we remain committed to keeping the LIT SUITE a cost-effective and indispensable tool for your litigation practice. We believe the LIT SUITE offers unparalleled value when compared to traditional litigation expenses.
If you choose to continue your LIT SUITE subscription after your renewal date, you will need to confirm the new rate when when you receive the email from Apple. If you manage multiple subscriptions, consider our Enterprise Program (https://support.litsoftware.com/do-you-have-an-enterprise-program-to-make-bulk-or-volume-purchases), which offers additional benefits and discounts for multiple licenses. We’re happy to discuss this option in more detail if it would be helpful.
We know change can be challenging, and we truly appreciate your understanding as we continue to improve and innovate. Please feel free to reach out to support@litsoftware.com with any questions or concerns. Your loyalty means the world to us, and we look forward to supporting you in 2025 and beyond.