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Please enter the details of your request. We are real people and will read and evaluate your message to ensure you are directed to the member of our support staff best suited to assist you. We will respond as soon as possible.
IMPORTANT: As we do phased releases, saying latest, most recent, or just downloaded doesn't help as your version number may be different from someone else's even if you both update today. Click here to find the version number

On iPad: Tap on Settings > General > About  •  On Mac: Click on Apple Menu > About This Mac

On Mac: Click on Apple Menu > About This Mac
Adding a screenshot or a screen recording will help us see what you’re experiencing. Even if you don’t think screenshot or screen recording will help, we will likely ask for this if it’s not included. How to take a screenshot on your iPad: https://support.apple.com/en-us/HT210781. How to record the screen on your iPad: https://support.apple.com/en-us/HT207935.